FACT ASSESSMENT & THERAPY CENTRE
Below we explain how and when we collect and use personal information. If at any time you have enquiries that are not dealt with in this document, please contact us at firstname.lastname@example.org you can also contact the Information Officer Dr. Louise Aucamp at email@example.com. A copy of this policy is also available on our website at www.factnetwork.co.za
- THE INFORMATION WE COLLECT AND RECORD
- When we receive an enquiry, request, or instruction, we may request, receive, store, and record many details that are defined as ‘personal information’ and or ‘special personal information’ in POPIA. We collect and record only the minimum personal information that is required for me to attend to the request, enquiry, or instruction. In doing so, we comply with POPIA in that we implement reasonable practices to ensure the private information is protected.
- YOUR PERSONAL INFORMATION WILL BE USED OR SHARED IN THE FOLLOWING WAYS
3.1 We keep your personal information confidential and only use, process, share, record or delete it as is required by POPIA, other legislation and/or the requirements of the service that we are providing to you and your family.
3.2 We may share certain information with service providers as part of our service delivery and only if these service providers have undertaken to protect the personal information that we share with them for a particular purpose. We only share such personal information as are required for purposes of performing the tasks lawfully following from and required by the task(s) we are mandated to perform.
- OTHER INTERACTION WITH YOUR PERSONAL INFORMATION
4.1 POPIA requires us to ensure that we hold correct and updated personal information and, hence, we may need to update your personal information from time to time and request your assistance in doing so. The request will be sent via email or otherwise, whatever is most reasonable in the circumstances.
4.2 I use cloud storage. This means that some of your personal information may be stored outside our national borders. I have obtained undertakings from these service providers that they will keep the personal information confidential but cannot be held liable should they breach their undertakings.
4.3 We will:
4.3.1 not sell or give your personal information away, use it, other than in terms of this policy;
4.3.2 retain the personal information only for as long as we are required by law to do so.
- YOUR RIGHTS
5.1 You may at any time request that we confirm what personal information we have relating to you and by whom it was accessed. We may charge a fee for the latter.
5.2 You may ask us to update or delete your information or to refrain from using it. Note that if the information you ask me to delete is required by us for purposes of a service that we are legitimately undertaking, it may result in us being unable to complete the service on your behalf or in which you are involved. Should any damage arise from your request in these circumstances, you indemnify us against any claim for damages that may follow as a result hereof.
5.3 Also, if we are by law required to retain the information, we will only delete the information once we have complied with the regulatory period for retaining the information.
5.4 You may enquire from us about your personal information that we have, and how, if at all, it was used.
5.5 For assistance to exercise your rights as explained in this paragraph, contact the undersigned, whose details appear in paragraph 1 hereof.
- SECURITY BREACH
6.1 We have specialized and strict measures in place to make sure that our information systems are not breached.
6.2 However, should this occur, we shall ascertain how and where the breach occurred and make sure that the exposed area is addressed immediately.
6.3 We shall ascertain which data has become vulnerable as a result and notify you if the breach may affect you and assist you to minimize any potential damages that you may suffer as a result, where possible. Such notification may take place by way of email or telephonic contact with you.
- TYPES OF PERSONAL INFORMATION WE COLLECT
7.1 The types of personal information that we may collect includes information necessary to provide my services. This may include personal information which contains identifiable information such as (amongst other things) your first and last name, screen name, email address, postal address, telephone number, details about your telephone device (e.g. mobile phone) and your telephone service provider (“personal information”) and your medical aid details and banking details.
- STORING YOUR PERSONAL INFORMATION
8.1 We store the physical copies of your personal information in South Africa.
The changes will be posted on our website www.factnetwork.co.za so that you are always informed of the latest version.
9.2 We will not use or disclose personal information provided to us pursuant to this Privacy Statement in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your personal information.